Spa Policies:

Reservations
Spa services are available by appointment on a daily basis and we strive to make walk in appointments available. However, we recommend calling in advance to ensure that your preferred appointment times are available.

Your Appointment Time Is Important To Us
We will make every effort to ensure your appointment time is respected and you are not kept waiting. For late arrivals, your appointment may be shortened to allow the therapist to be prompt for his or her next scheduled appointment. Please arrive fifteen minutes prior to your service to fill out any necessary paper work.

Cell Phones, Pagers
For the consideration of all The Green Tree Spa guests, cell phones are not permitted in the relaxation area or spa rooms. Our front desk staff will assist with any messages required during your visit.

Children and Teens
Age twelve is the minimum age requirement for Spa services. Children are not permitted in services areas and treatment rooms. Please arrange for childcare prior to your visit to The Green Tree Spa. Children under the age of 16 are required to have a parent or guardian present during any spa service.

Return Policy
All sales are final.  No refunds. Skin care products and Gift Cards are non-refundable.  Gift cards cannot be used to pay for a discounted service.

Cancellation Policy
A 24 hour cancellation or change notice is encouraged for all services. Appointment times reserved for multiple services will require a 48 hour advance cancellation or change notice to avoid charges.

For all No-Shows you will be billed 50% of the scheduled services. If you have purchased a series and do not show up for your scheduled appointment, that service will be deducted from your series. If using a Gift Card the amount of scheduled services will be deducted from your Gift Card.  Appointments cancelled within 4 hours of service time will be charged $25.

Guarantee For Reserved Appointments
We require a credit card number or gift certificate number to hold your appointment time once your reservation is completed. For our repeat clients we will waive this requirement to hold your appointment time.

Personal Services
All of our technicians and therapists are licensed by the state of Georgia and have been specifically trained in each area of expertise. Each service is customized to meet your personal needs. Whether you visit us weekly, monthly, or just once a year for that special occasion, we look forward to making each visit special with effective results.

Gratuities

The Green Tree menu prices do not include gratuity, however, gratuities are appreciated. A 18% gratuity will be added to parties of 4 or more.